Shipping policy
DELIVERY PROCESS
You can calculate the cost of your delivery in the shopping cart, by selecting your delivery country and postcode. This means you know what the delivery cost is before you commit to any payment. This is recalculated when you checkout using your completed delivery address.
In the UK smaller parcels are sent with the Royal Mail or EVRi and larger parcels are sent by a selection of carriers e.g. Fedex, Parcel Force, DHL or DPD. The cut off for parcels being sent the same day is 11.00 a.m.
DELIVERY SMS / EMAIL NOTIFICATION
Most carriers send either an SMS text message or email with your delivery information, so it is better to provide a mobile number for the delivery address. Delivery times are for guidance purposes as unforeseen accidents and delays can alter the driver’s schedule.
ADDRESS RESTRICTIONS
Most carriers WILL NOT deliver to PO Boxes.
If you request a delivery to an hotel you must make arrangements with the hotel prior to ordering as delivery will be to the hotel reception or stores, so it is at your own risk.
DELIVERY TIMES
We aim to ship goods within 24 hours during the working week. Where possible we will ship the same day if the goods are in stock and we can get the order packed to meet the carrier collection deadline. Please allow an extra 24 hours for Extra Long Ampio, Premier & Classic Mats and bespoke mats to be cut and packaged.
STANDARD OPENING HOURS:
For telephone calls our opening times are 10:00am - 4:00pm - Monday - Friday or you can email us at: ruthwhiteyogasales@gmail.com and we will endeavour to get back to you as soon as possible. We may email or text you outside the standard working office hours.
UK BANK HOLIDAYS
Please note we will be closed for all UK Bank Holidays. The office will close at 1:00 p.m. on the Friday before (or Thursday at 1:00 p.m. for Good Friday). Any orders placed over a Bank Holiday Weekend will be dispatched on the next working week day. If you have any queries, please email us at: ruthwhiteyogasales@gmail.com
LAST CHRISTMAS POSTAL DELIVERY DATES FOR 2026
4PM - FRIDAY 18th DECEMBER 2026
ANY PARCELS POSTED AFTER THIS DATE ARE NOT GUARANTEED TO ARRIVE BEFORE CHRISTMAS
CHRISTMAS OPENING HOURS
Our office will be closing for Christmas at 4PM Friday 18th December. Orders received online after this date will be shipped between Christmas and New year period. The office will reopen on the 2nd January 2027. Please email us at ruthwhiteyogasales@gmail.com if you have any other queries.
DELIVERY REGIONS
UK Mainland - shipments are sent by Royal Mail, Evri, Parcel Force , or Fedex. However, we can use another one if it is more convenient.
UK Scotland - Small parcels are usually sent by Royal Mail or Evri, with larger ones with Parcel Force. Most carriers charge extra for delivery of larger parcels to Highlands and Islands. Shipments to Scottish Highlands and Islands take extra time. This covers the following postal codes AB36-38, AB55-56, FK17-21, HS, IV, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 and ZE.
Isle of Man - for the following postcodes, small parcels are sent by EVRI, Royal Mail, or Parcel Force, or the most cost-effective carrier: Post codes IM.
Channel Islands - for the following postcodes, small parcels are sent by Royal Mail or Parcel Force or the most cost-effective carrier: post codes JE and GY
Northern Ireland. Restrictions imposed by Brexit legislation means there are some products we cannot ship due to General Product Safety Regulations (GPSR) in place in the EU, but applied to Northern Ireland due it having no physical border with it's EU neighbour The Republic. If an order is placed and we find we cannot ship the particular product, we will notify you immediately.
Republic of Ireland - There are a few products that we cannot ship to the EU as they do not have a General Product Safety Regulations (GPSR) representative in place. If you order one of these we will contact you immediately to see if there is an alternative, etc.
Worldwide - If your country does not show in the checkout Country drop down list, you can email us for a delivery price.
DELIVERY CHARGES
For very large orders please contact us for a shipping price.
Shipments to countries outside the UK may incur customs clearance charges and local duties and taxes for which the buyer is responsible. Ruth White Yoga Products Ltd is not responsible for these costs or for delays caused by your local government customs authorities. Failure to pay these charges will mean that your parcel will be returned to the UK. Should this happen, your original shipping charges will be forfeited as well as any other associated return costs. If the cost of return is greater than the value of the order then the whole cost of the order will be forfeited. Please make sure that you understand what process and costs may apply for delivery to your country.
WHY CHARGE FOR POSTAGE?
There is no such thing as free Postage and Packing (P&P), so we have decided not to offer this as an option. This is the way we have established our mail order business. Any website that offers Free P&P has already included the delivery price in the selling price for each item.
MISSING, DAMAGED OR INCOMPLETE ORDERS
My order has not arrived?
Occasionally a parcel cannot be delivered or has been delivered to a nearby address if you were not in. If a message (SMS/email/card) is left and the buyer does not contact or collect the parcel and a return charge is made, we reserve the right to pass on this charge.
Please let us know and we will investigate the loss with our carriers. Most of our carriers record the GPS location, photograph and time of deliveries.
Occasionally a delivery is delayed such as a problem with the carrier’s delivery system, or weather issues. Contact us and we can check with the carrier.
Royal Mail can take up to 5 days for some deliveries in the UK and require at least 10 days before they will investigate claims. Other carriers take between one to four days for deliveries depending on circumstances.
DAMAGED GOODS
If you receive a parcel that is damaged please sign as damaged and take photos of the parcel before opening it. If the contents have been damaged in transit, please call us within 5 working days so we can process a claim. We will require images to progress your claim.
MISSING ITEMS
Please check the whole shipment as we place items such as Straps and Neti Pots in the middle of a parcel to give them better protection. If an item is missing please contact us by email ruthwhiteyogasales@gmail.com
EXPORTING TO EUROPE (EU) & NORTHERN IRELAND
The General Product Safety Regulation rules (GPSR) which came into effect on 13 December 2024 will require us (and all GB businesses) selling into Northern Ireland and the EU to conduct detailed safety assessments, keeping documentation for each item and supplying evidentiary compliance paperwork for each product we sell. It will also require us to put in place a 'Responsible Person' based in either NI or the EU who will be accountable for compliance with the regulations.
Through our supplier network many of our products comply with the regulations. However, those that do not cannot be sold into EU/NI until the UK Government clarifies the situation with regards to the Windsor Framework covering trade and the latest situation with GPSR to Northern Ireland.
We are a small family business and unfortunately the cost involved to implement these new regulations for products that are not registered by their manufacturers, are too prohibitive and costly for us to take on in addition to the other Brexit regulations already present. We will continue to sell all products to the rest of UK including England, Wales, Scotland, Isle of Man and Channel Islands. We sincerely apologise for any inconvenience this may cause and thank you for your understanding. If you have any question, please do not hesitate to contact us at Ruth White Yoga Products by emailing us at ruthwhiteyogasales@gmail.com
EXPORTING General Issues
Channel Islands. Jersey, Guernsey and the other Channel Islands. You will be required / responsible to pay any local taxes which are levied by the Channel Islands Authorities. UK Value Added Taxes are deducted from the final order screen prior to payment.
Export Delivery Terms. Our terms are DAP (Delivered at Place), which means Ruth White Yoga Products Ltd pays for the shipping and insurance charges to the delivery address on the order and the buyer pays for any customs fees e.g. duty, carrier clearing fee and local value added tax, etc.
CONTACT DETAILS
If you have any queries, please do not hesitate to email us at:
Ruth White Yoga Products Ltd
4 Hoopers Way
Oakley
BASINGSTOKE
RG23 7DF
United Kingdom
Email: ruthwhiteyogasales@gmail.com
Tel: +44 (0)7769 207880
Ruth White Yoga Products Ltd is a company registered in England and Wales with company number 4728823 VAT No. GB 903 8829 08